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  1. Please read the terms of delivery before ordering. Please ensure that the mailing address is correct.

  2. Some emails are not received during correspondence, please check the junkmail folder.

  3. Delivery dates are an estimation for International Registered MailTM. Actual delivery dates will vary. Please expect some delays between the month of November and December due to the non-working days, package volume and weather.

  4. Registration numbers are available upon request. Registered mail service shows the date and destination of dispatch, return or receipt of a package (excluding USA, Canada). Registered packages to USA and Canada will show 'Arrival at destination' upon the package reaching the country of destination. For more detail tracking, please opt for the SpeedPost Air Parcel service.

  5. Customs in countries such as Canada, Germany, Italy can take a much longer time to clear packages, Customers are advised to take note.