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Terms and Conditions of Sale

[ Shipping ]

  1. Free shipping via registered 'signed for' parcels to most destinations ( such as USA, UK, Australia ) will an estimated 2-3 weeks to reach their destinations. A signature is required to receive the package. We respectfully request that international customers located in unusual destinations ( Maldives, Palestine ) accept that airmail delivery accept that airmail delivery can take an extended 4 - 5 weeks. Countries excluded from shipping include South Korea, Japan and Ireland.

  2. Packages are shipped within 48 hours upon receipt of payment unless item is out of stock.

  3. Occasional delays due to peak season, high traffic or customs inspection can be expected from time to time. Our customers' satisfaction is important to us and we will do what we can to ensure it is so but when a package is sent out, some delays are out of our hands. In rare cases, a package may be delayed at the destination Customs for up to 3 months.

  4. The estimated time of delivery is not the maximum or minimum times. It is only an estimation. If a package is stopped at Customs for closer inspection, the package will be delayed. In very rare cases, a package can be delayed at Customs for up to 3 months. Canadian Customers do take note.

  5. Our items are securely packed in discrete packaging.

  6. Registration numbers are available upon request. For USA and Canada, tracking shows only the date of despatch, destination country and destination arrival. Please see example below.

  7. Packages very rarely are lost in the mail system. If a package is confirmed to be lost by the postal service, we will send out a replacement. Please allow us ample time to confirm the status of the package before requesting for a replacement. Please ensure that your mailing address is correct.

  8. You are considered the importer and you should comply with all laws and regulations of the country in which you are receiving the goods. Please note that some countries may have restrictions on the import and sale of some of our products to you. While we shall endeavour to assist you to fulfill the import or sale requirements imposed by local authorities, we are unable to accept any liability or be held responsible for any consequence or loss caused by or in connection with the import or sale requirements imposed by any local authority.

[ Payment ]

  1. Purchases made on this site is transacted through PayPal. We do not hold and personal information of the customer.

  2. We also accept payments made through Moneygram and other similar services, please contact us.

  3. Customs duties/taxes, if any, are the responsibility of the Customer.

[ Address ]

  1. Please ensure that the address provided to PayPal is correct.

  2. Packages are shipped to the address on the Pay Pal payment notification email.

  3. If mailing address is different, do be sure to email us the correct address before the package is sent out. Let us know in advance if the package is to be a gift to be sent to another address.

  4. Buyer is to pay for postage and handling fees for re-sending package to the correct address.

  5. Any packages returned to us marked "refused", "unclaimed", or "undeliverable" will be subject to return shipping charges.

[ Refunds ]

  1. Refunds will be in full excluding the postage fee. The fees we pay to the postal agents are not refundable hence we cannot refund it back. Refunds are applicable for items that are sealed and unused.

  2. Items will be inspected to ensure that they are in the same condition as they were when sent out.

  3. Items are to be returned to us within 2 weeks of receipt and at the buyer's expense.

  4. Packages are to be returned to us via standard registered airmail or EMS with a trackable number.

  5. Please email to jac@thejamushop.com to notify us of any returns.

  6. Returned items will not be accepted before notification is made to the above email address.

  7. Please note that we are not able to accept returns of pharmaceutical products once they are opened or used. It would be unfair to the next buyer of these products, not to mention unhygienic. It would be wise to buy a product to try before ordering in bulk.